Refund Policy
At Sushi Master, we strive to provide the best dining experience, whether in-house or through online orders. However, if you are not satisfied with your order, we offer a fair refund policy under the following conditions:
1. Eligibility for Refund
Refunds may be considered in the following cases:
- Wrong Order Delivered – If the order received does not match what was placed.
- Quality Issues – If the food is spoiled, undercooked, or inedible.
- Missing Items – If any part of your order is missing.
- Cancellation Before Dispatch – If you cancel the order before it leaves our kitchen.
2. Non-Refundable Situations
- Change of Mind – No refunds will be issued if you simply change your mind after placing the order.
- Delayed Delivery Due to External Factors (e.g., traffic, weather, incorrect address provided).
- Partially Consumed Orders – If a significant portion of the meal has been consumed.
3. Refund Process
Report Immediately: Contact us within 1 hour of order delivery at admin@sushimaster.co.uk
- Provide Proof: Share images/videos of the issue (if applicable).
- Verification: Our team will verify the claim before processing a refund.
- Refund Method: Approved refunds will be processed to the original payment method within 5-7 business days.
4. Cancellation Policy
- Orders can be canceled within 10 minutes of placement for a full refund.
- Once the order is prepared and dispatched, cancellation may not be possible.